FAQ & Support
📦 Product & Usage
What are research peptides?
Research peptides are short chains of amino acids used exclusively for scientific and laboratory research. They are not intended for human or animal use.
Are your peptides pharmaceutical grade?
Our peptides are high-purity and undergo rigorous third-party testing. They are intended strictly for research purposes only.
Can I consume or inject your peptides?
No. All PeptaLuxe products are for laboratory research only and are not intended for human or animal consumption.
What form do the peptides come in?
All peptides are supplied as lyophilised (freeze-dried) powder in sealed vials to maintain stability and shelf life.
💳 Ordering & Payments
How do I place an order?
Select your product and follow the checkout process. Payment is completed via bank transfer using the provided details.
What payment methods do you accept?
We currently accept bank transfer payments only.
How do I confirm my payment?
Please include your order number as the payment reference. You may also contact us with proof of payment for faster processing.
🚚 Shipping & Delivery
How fast will my order ship?
Orders are processed and shipped within 24 hours after payment confirmation.
Will I receive tracking information?
Yes, tracking details will be provided once your order has been dispatched.
📩 Support & Returns
Do you accept returns or exchanges?
Due to the nature of our products, we do not accept returns. Please contact us if there is an issue with your order.
How can I contact you?
You can reach out to our team for any enquiries regarding products, orders, or general support.